Insurance Info


Insurance Info

The Roofing Insurance Claims Process Explained

  1. Getting Your Roof Inspected 
    A professional inspection is conducted to determine if your roof has damage covered by your current homeowner’s policy.
  2. Documentation
    Our team will compile all necessary documentation into a comprehensive case, outlining the areas of your home that should be covered under your policy.
  3. Contacting Your Insurance Company to File a Claim 
    We will sit down with you and file a claim with your insurance carrier ensuring that the process is done correctly. 
  4. Meeting with the Adjuster 
    We will meet with your field adjuster to ensure that all damage is properly documented for the insurance claim.
  5. Document Review 
    We will review the desk adjuster’s estimate to ensure you receive fair compensation according to your insurance policy.
  6. Signing Contract & Choosing Materials 
    A personalized contract will be created, detailing the repairs or replacement linked to your insurance estimate. The price of the work to be done is outlined by the insurance carrier based on industry standards in your zip code. 
  7. Initial Payment 
    An initial payment will be made for your deductible and the ACV check (the first check from insurance) before work begins so that materials and work can commence. 
  8. Roof Replacement 
    Materials will be delivered the day before installation for quality control, with a firm installation date set for the following day weather permitting.
  9. Recoverable Depreciation and Final Payment 
    Once the work is completed, a detailed documentation package will be provided to your insurance carrier to release the remaining funds. After recovering depreciation, a final walkthrough will be conducted to ensure quality control and provide a line-by-line overview confirming that all work is completed as per the contract.

Here’s What You Need to Know:

  • How Does an Insurance Deductible Work for Texas Roof Replacements?

    A deductible is the amount an insured person must pay out of pocket before their insurance provider begins covering expenses. For example, with a $1,000 deductible on a $5,000 claim, the individual would pay the first $1,000, while the insurance company would generally cover the remaining $4,000. Keep in mind that the exact amount covered by your insurer depends on your specific homeowner’s policy and provider. 


    Additionally, deductibles usually don’t apply to any upgrades you decide to make to your roofing project, such as enhanced shingles. In these situations, you would pay the difference between a basic shingle replacement and the cost of upgraded shingles.

  • Do You Have To Pay Your Deductible for a Roof Replacement?

    Texas Law HB2102 –


    Put in basic terms, the deductibles law:

    • Applies whether you are promising to waive the deductible or if you are actually waving.
    • Prohibits paying, waving, absorbing, or in any way declining to charge or collect the deductible.
    • Prohibits rebates or credits that will offset all or part of the deductible.
    • Prohibits in any manner assisting the insured in avoiding payment of their deductible

    If your homeowner’s insurance includes coverage for roof damage and you need a roof replacement due to a covered event, you'll be responsible for paying your deductible. The amount you pay out of pocket will depend on the details of your specific insurance policy. 


    If your policy doesn’t cover the full replacement cost, you'll have to cover the additional expense. Also, if you decide to upgrade your roof, you’ll be responsible for paying the difference.

  • Should You Let a Roofing Company Pay Your Deductible?

    Some roofing companies might offer to cover your insurance deductible as an incentive to choose them, but accepting this offer is not advisable. Texas law, enacted by the governor, prohibits roofing contractors from paying your deductible. Contractors who make this offer risk involving both you and themselves in insurance fraud within Texas, as it is illegal for them to pay, rebate, or waive a deductible. 


    This law isn't unique to Texas—many other states have similar restrictions. Avoid these kinds of discounts or incentives, as they are a common scam in the roofing industry and can lead to legal trouble. 


    Additionally, roofing companies that offer to cover your deductible may deliver subpar workmanship—and if issues arise, you have no recourse since accepting this offer involves breaking the law. Although it might be tempting to let a contractor cover your deductible to save money, doing so is illegal, signals poor credibility on the contractor’s part, and simply isn’t worth the risk of committing insurance fraud. 


    Instead, choose a reputable roofing company that operates ethically and won’t pressure you into questionable practices.

  • Why Would a Roofing Company Offer to Pay Your Deductible?

    A roofing company may propose covering your deductible to attract your business, aiming to make their services appear more appealing than other contractors. However, as previously noted, accepting such an offer is not advisable. 


    In Texas, it’s illegal for roofing contractors to pay, rebate, or waive your deductible, and companies that make these offers often end up cutting corners on quality. By using less money to complete the same project, they may compromise on materials and workmanship, resulting in a lower-quality roof. 


    For a lasting, high-quality roofing job, always work with a reputable company that adheres to ethical standards and state laws. 

  • What Other Costs Are Incurred When Getting an Insurance Roof Replacement?

    There are two main types of policies that determine the amount your insurance company will pay and how much you’ll need to cover yourself when replacing your home’s roof. 


    The policy also specifies any additional expenses you’ll be responsible for during the roof replacement process.

  • roof installation

Actual Cash Value Policy (ACV)

An Actual Cash Value (ACV) policy means that your insurance company will only compensate you for the depreciated value of your roof. This takes into account the roof's age and condition at the time of the claim. As a result, you shouldn’t anticipate receiving a payout that covers the full cost of a roof replacement; you will likely need to pay the remaining balance out of pocket. 


Due to an increase in claims in Texas due to major wind and hail, many insurance companies switched to ACV, as the cost for RCV (Replacement Cost Value) premiums wasn’t offsetting the cost of the roofs that needed replacing.

CONTACT US

Replacement Cost Value Policy (RCV)

With a Replacement Cost Value (RCV) policy, your insurance company should cover the full cost of replacing your roof, regardless of its age or condition. However, you will still need to pay your deductible before receiving any compensation. 


Typically, RCV policies provide a higher payout than Actual Cash Value (ACV) policies, but they also usually come with a higher premium for your homeowner’s insurance. The process works like this: you will receive one check for the ACV of your roof, and once the new roof is installed and you provide proof of completion per the claim, you'll receive a second check to cover the recoverable depreciation. 


Under this type of policy, you shouldn’t have to pay significantly more than your deductible; however, any upgrades you choose will still be an additional cost that you must cover.

Share by: